Micah Solomon is one of America’s most popular keynote speakers on building bottom line growth through customer service. A bestselling author and hands-on consultant, Micah Solomon specializes in building stellar, profitable customer experiences, company culture, 21st century marketing, and social (and anti-social) media. The Financial Post recently named Solomon the “new guru of customer service excellence.”
An entrepreneur and business leader himself, Solomon used the techniques he speaks about to build his company from a one-man home operation into a market leader in the manufacturing and independent entertainment field—a story well known to readers of Fast Company and Seth Godin’s marketing bestseller Purple Cow. Solomon was also an early investor in the Apple-related speech recognition technology behind Apple’s Siri.
Micah Solomon's uniquely inspiring and humorous speeches convey his passion for everything that makes a business great, delivered in his famously relaxed and friendly speaking style. Solomon is legendary for engaging his audiences through his sincerity, his genuine passion for his clients’ success, and his unique visual presentation style— no stock photos, just real life examples.
His latest business bestseller, High-Tech, High-Touch Customer Service, as well as his perennial bestseller, Exceptional Service, Exceptional Profit (a collaboration with the creators of the modern-day Ritz-Carlton) have won multiple awards. His expertise has been featured in Inc. magazine,Bloomberg BusinessWeek, CNBC, Forbes, and the Harvard Business Review.